We have all at some time or another lost our temper and been around people who have lost theirs. You may even have found yourself in a confrontation where you need to diffuse the situation but be unsure of how to do it. There are certain disengagement techniques people use for just these types of situation.
In the workplace, it’s arguably even more important that we know how to deal with our emotions and, of course, that can include anger. So here are a few tips on…
To diffuse anger in a situation, one of the things to consider using are Distraction Techniques. But it’s important to recognise the following distraction techniques won’t work in every situation.
- Give the other person a direct command. Be assertive but be sure of your ground
- Be funny. But ensure the humour is directed at yourself and steer clear of sarcasm
- Pay the other person a compliment
Something else to consider when trying diffusing anger are Calming Techniques.
- Speaking softly
- Slowing down the conversation
- Sitting down with the other person
- Allow the other person to vent their frustration
- Show them you are listening by doing things like maintaining eye contact
Finally, see what solutions are possible which satisfy both parties. You can do this by:
- Trying to understand the situation from the other person’s perspective
- Listen to their ideas
- Put forward you own thoughts in an open way
It’s also important to remember that if you feel you are in danger in any way whatsoever, that you should remove yourself from the situation as quickly as possible.
If there are any techniques that you have found particularly useful for these types of situation, we’d love you to share them in the comments section below.
Visit our website at http://www.cbduk.biz/Catalyst_Business_Academy.asp to see how we can help train your staff in soft skills just like these.