Skills and motivation are the two key components needed if you want to achieve optimal performance. Having one without the other, both or even neither obviously has a massive impact on what a person can achieve.
As you will see from the words below, depending on the skill/motivation combination determines what kind of approach is required in terms of managing that person and maximising their performance.
Directing (low skills/low motivation)
Raising skills and motivational levels through training of short-term tasks.
The manager helps the person to envision a future they can construct, own and direct, and they set themselves short- and long-term goals to achieve this. Learning is structured through a series of cumulative events or short-term tasks with deadlines.
Guiding (low skills/high motivation)
The manager needs to effect a real commitment to the employee’s vision of their future, ensuring that activity is consistent with this goal and is founded on what this future would really be like if the skills are fully developed and embedded in different practice.
Inspiring (high skills/low motivation)
Increasing motivation through opportunities for short-term successes, brokering resources, making connections.
Find out why there is low motivation. Skill is required to work adeptly on the positives expressed by employee in the dialogue, without being trapped into agreeing with or joining in the dissatisfaction. A range of short-term actions should be agreed that will bring a raft of successes to build on further and generate new enthusiasm.
Delegating (high skills/high motivation):
Exploiting connections, creating rich opportunities, disseminating benefit through delegated freedom to experiment.
The freedom to experiment needs to be well supported to allow mistakes to happen and to gather learning from such eventualities. The manager will be careful not to supervise the processes, but to work alongside with subtlety to evidence their interest, maximise the on-going dialogue about the learning arising from the experimentation.
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